Listserver FAQ

Don't let your newsletters or mailing lists get lost in junk mail folder!

Email providers are making it harder and harder for mailing lists and newsletters to get through, even when you request the information. If you aren't getting email from a list please check your "junk mail" or "bulk mail" folder.

Also, please carefully follow the instructions below to make sure that our email address is on your allowed list. You will find instructions below for each of the major email providers. If you don't find info for your email provider, the best thing you can do is add the following email to your contact list: listname@listserver.com.au and this should prevent your spam filter from blocking mail from listserver.

You can also look in your junk mail folder, deleted items folder, or bulk mail folder for any messages from us and click on the Not Junk or Not Spam folder.

For more Information

MICROSOFT OUTLOOK

To make an exception in your Junk Senders list:

1. On the Tools menu, click Rules Wizard
2. In the Apply rules in the following order box, click Exception List
3. In the Rule description box, click Exception List
4. Click Add
5. Enter listname@listserver.com.au

Messages sent from this address will be sure to appear in your Inbox.

GMAIL

In GMAIL, you need to add us to your contacts to prevent our newsletter from being filtered to the junk folder.

1. Sign into to your GMail account
2. On the left, click on the Contacts link
3. Click Create Contact
4. Fill in a name
5. Next to Primary Email enter listname@listserver.com.au
6. Now click Save

This will ensure that emails from us will directly go into your inbox. If you see a message from us in your Spam folder, you can click the Not Spam button.

HOTMAIL

1. Login to your Hotmail account
2. Click on the Options link in the upper right hand corner
3. On the left, click on the Mail button to go to the mail options
4. Click Junk E-Mail Protection
5. Click Safe List
6. Under Type an address or domain enter: www.listserver.com.au
7. Click the Add button

If you see a message from us in your Junk Mail folder, you can click the Not Junk button to move it to your Inbox and prevent our newsletter from going to the Junk folder in the future.

YAHOO MAIL

1. Sign into your Yahoo! Mail account
2. Click Options in the upper right hand corner
3. Click Filters
4. Click the Add button
5. Under Filter Name, enter Podcast Mastery Newsletter
6. Next to From header, select contains
7. In the text field next to that, enter: listserver.com.au
8. Next to Move the message to, choose Inbox
9. Click the Add Filter button This will make sure that any email from us goes to your Inbox. If you see a message from us in your Bulk folder, you can click the Not Spam button.